1 reviews | Active since Jun 2010
PATHETIC VODACOM!
On 28/08/2025 i received a call from Vodacom offering me a 20gb package, the lady did not mention that I will loose my 100 free minutes. I was on a package that gave me 10gb data and 100 free min per month. She did the change. On the 8/9th of September I noticed my call minutes were gone. I called Vodacom and explained what happened. I asked to be moved back to my original package as I needed the free minutes. The lady said she would make the change back and I will see the changes on 1 October. I saw this morning that its still on the wrong package. I then called Vodacom and after 22 min of holding I finally spoke to a lady and she then put me on hold, after 29 min the call was returned to the main menu and then cut off. This is pathetic.
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Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
