SV
Saretha V

1 reviews | Active since Jun 2010

01 Oct 2025, 08:58

PATHETIC VODACOM!

On 28/08/2025 i received a call from Vodacom offering me a 20gb package, the lady did not mention that I will loose my 100 free minutes. I was on a package that gave me 10gb data and 100 free min per month. She did the change. On the 8/9th of September I noticed my call minutes were gone. I called Vodacom and explained what happened. I asked to be moved back to my original package as I needed the free minutes. The lady said she would make the change back and I will see the changes on 1 October. I saw this morning that its still on the wrong package. I then called Vodacom and after 22 min of holding I finally spoke to a lady and she then put me on hold, after 29 min the call was returned to the main menu and then cut off. This is pathetic.

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Replies (1)
Vodacom
Vodacom's reply01 Oct 2025, 10:14
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team