KJ
Karen J

1 reviews | Active since May 2011

06 Mar 2021, 17:09

Pathetic Vodacom

I did not want to give then any stars. My phone has been blocked since Thursday 4th March. No warning no sms phone call. Account has been paid but no one seems to be able to unlock the lines. Sent proof of payment to collections and to legal. They can see it has been paid but no one will assist. Disgusting service. Time to move all contracts which is a total of 20 both private and business...and will ensure family and work colleagues do the same

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Replies (1)
Vodacom
Vodacom's reply07 Mar 2021, 10:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team