Pathetic Vodacom

It has now been 1 month and 3 days and still Vodacom has not reversed illigal upgrades that were done, preventing me from upgrading, resulting in having NO PHONE, yet I have received my account for payment which they will take for sure !! I have NEVER been so disappointed in Vodacom in my life. Time to cancel all my contracts with them and move over to MTN. Their error, but I have to wait until 1 November 2021 before I can upgrade, effectively leaving me with NO phone from the 15th of September ....... more than a month and a half, pathetic ,!!!!!!