1 reviews | Active since Aug 2016

25 Aug 2016, 17:56

Pathetic vodacom

<p>Took in my phone, which i have for 8 months and is still under guarantee in for repairs 5 times within 2 months for the same problem which they failed to resolve. Phone just been sent to to advanced repair centre for the 3rd time. </p> <p>I have a red advantage contract which cost quite a bit every month in addition to two other contracts with them yet the service I receive from Vodacom century city Is substandard to say the least. I run a business and was not even offered the courtesy of a loan phone. </p> <p>I now have to use another older phone which i too have problems with.</p> <p>Vodacom has placed me and my business in a difficult situation which they take no responsibility for.</p>

0
Replies (3)
Vodacom
Vodacom's reply26 Aug 2016, 05:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update29 Aug 2016, 19:33
Reviewer Update

So the next day I get a response from Vodacom. They promise to arrange that same day a loan unit. That was Friday. Monday evening now and nothing from them. The unit has been sent for the 3rd time to the advanced repair centre. I informed them that I do not want that unit back. Seems I am not been taken seriously.

's update30 Aug 2016, 18:21
Reviewer Update

Tuesday evening and still no response