Pathetic vodacom
<p>Took in my phone, which i have for 8 months and is still under guarantee in for repairs 5 times within 2 months for the same problem which they failed to resolve. Phone just been sent to to advanced repair centre for the 3rd time. </p> <p>I have a red advantage contract which cost quite a bit every month in addition to two other contracts with them yet the service I receive from Vodacom century city Is substandard to say the least. I run a business and was not even offered the courtesy of a loan phone. </p> <p>I now have to use another older phone which i too have problems with.</p> <p>Vodacom has placed me and my business in a difficult situation which they take no responsibility for.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So the next day I get a response from Vodacom. They promise to arrange that same day a loan unit. That was Friday. Monday evening now and nothing from them. The unit has been sent for the 3rd time to the advanced repair centre. I informed them that I do not want that unit back. Seems I am not been taken seriously.
So the next day I get a response from Vodacom. They promise to arrange that same day a loan unit. That was Friday. Monday evening now and nothing from them. The unit has been sent for the 3rd time to the advanced repair centre. I informed them that I do not want that unit back. Seems I am not been taken seriously.
Tuesday evening and still no response
Tuesday evening and still no response
