PATHETIC VODACOM

July 2021 I was contacted to see if I would be interested in Vodacom fibre @ R604 pm, I said yes that very month they debited my account however it is now January 2022 and Im still not able to use this as it has never been installed, I have made 100s of phone calls only to be transferred from one agent to another and then being promised they will attent to it but it never happens. So for 6 months now I'm paying for a service I'm not using because whatever reason they have not yet even been to my house, R604 x 6 = R3624. If I cancel I lose it and even if they manage to come install this what will happen to the 6 months of no service paid for? This is extremely unprofessional and pathetic to be quite honest, I will not be renewing my contracts when the time comes because this is the worst service provider and I will advise anyone and everyone accordingly.