Pathetic vodacom

I have had a contract with vodacom since last year. How ever in the time of lockdown my account went into arrears but it was paid and updated. So once i updated i wanted to check if my portfolio was updated and a agent named Lisa went and vetted me for a device when i only wanted to check if my portfolio was updated. Now they block me from customer care cause i have called so many times to remove this open status that they have on my portfolio. I also called the block number they gave after blocking me from customer care they told me i should go to a vodacom store and they will contact the acquisition department so i also did that and was told to call the online department only they can remove that vetting. What do i its a month of calling and now even going to the store. What customer service is this. PATHETIC...