LS
Lucas S
1 reviews | Active since Sept 2019
28 Sept 2019, 19:00
Pathetic Vodacom
Stay away from vodacom fibre deals. There lines are down almost every weekend. And they are constantly digging new trenches and damaging existing fibre lines. There technical suport is a joke. It takes them 3 to 4 days to respond to a service request and only to then tell you they can only repair the line next week. Vodacom Füçk you
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Replies (2)
Vodacom's replyOfficial
29 Sept 2019, 11:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Sept 2019, 11:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
09 Oct 2019, 14:13Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the matter has been resolved by our Fibre Support Department.
Apologies for any inconvenience this may have caused. Regards. Consumer Website Team
Apologies for any inconvenience this may have caused. Regards. Consumer Website Team
Vodacom's reply09 Oct 2019, 14:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the matter has been resolved by our Fibre Support Department.
Apologies for any inconvenience this may have caused. Regards. Consumer Website Team
Apologies for any inconvenience this may have caused. Regards. Consumer Website Team