1 reviews | Active since Mar 2010
Pathetic Vodacom
<p>I am using the Vodacom app to buy data (like I have done the last year). I got 2 messages that data was loaded successfully, only realising later that there was no data loaded as my "account was in arrears". After at last determining that my account was not in arrears, I was informed that the status will need to be changed and then I can buy data again!</p> <p>In the meantime I am sitting with a massive data account as there was no communication, apart from the original message that I was successful in my data purchase, to inform me that the data was infact not purchased.</p> <p>I was told that I needed to understand that they are working on a new system. I care as much about the system as what Vodacom cares about my data issues!</p> <p>I have been a client of Vodacom for 20 years and can see the decline in service month by month!</p> <p>Do not offer an app if you have no control over the app!!!</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
This so-called consultant is taking his/her time.
Do you plan to make contact with me this year or is this just another empty Vodacom promise???
Pathetic service over and over!!!
This so-called consultant is taking his/her time.
Do you plan to make contact with me this year or is this just another empty Vodacom promise???
Pathetic service over and over!!!
