Pathetic vodacom

Pathetic service. I ordered an upgrade online and received the phone via the courier service. Three days after receiving the phone I called the call center to tell them the phone was faulty. I called them 26 times to date. 8 calls within the exchange period. I was told someone would get back to me. Its now 2 months . Not even the managers get back to me. I have a log of calls made and who I spoke to. Now im told I never reported anything and they dont have any record. I asked them to pull the voice recordings and am told they cant. Keisha the so called manager just doesnt call back or respond. Ive been shunted around for two full months been told they are esculating the matter. Wow. What terrible service and what rude staff. NEVER again will I go with vodacom