Pathetic vodacom

I am astounded by the atrocious service I have received from Vodacom Online, a simple online upgrade has turned into an absolute nightmare for me. The *********** consultant Lindiwe handling my upgrade has completely messed up every aspect of my upgrade, from upgrading me to a 36 month contract after I specifically requested a 24 month contract to then insisting my device must be returned to fix the problem, waiting five weeks for device collection, and currently sitting without a phone for almost 4 week now. It has been 8 weeks of numerous calls and complaints to Lindiwe and her direct supervisor, I have spoken to countless alternative consultants, each of whom just passes the buck .. I have now been billed a shocking R12000 from Vodacom for the balance of my contract, of which I have no phone, no feedback and no assistance! How many more times must I phone and be placed on hold for hours to get any assistance from anyone… I am disgusted by the attitude and the incompetence by the personnel of Vodacom as well as the turn-around time to sort out problems, problems Vodacom staff have made!! When will my nightmare end!