Pathetic Vodacom

So so disappointed and baffled by vodacom. Ive been a customer for 10 years and have spent the last week trying to do a simple upgrade. Ive been back and forth, released funds and organised everything to be told one day after everything was fine and i just needed to pay that suddenly that was a mistake. They are so *********** and obviously don't understand their own products because the reason why ive veen denied is for credit purposes but i am offered a deal with the same phone where i pay less in and the same per month - how illogical! I cannot even comprehend how this company functions on such illogical thinking. Seriously have to move my and all my family's contracts away from vodacom or else it seems ill be stuck with this ridiculous service.