MC
Monita C
1 reviews | Active since Mar 2013
11 Feb 2019, 11:38
Pathetic Vodacom
This is totally ridiculous and I am not going to accept it and stand for this ****!
Since November 2018 there are amounts added to my debit orders monthly.
I paid last year December for amounts and you realized you were wrong and credit my account because of your mistakes. Then now suddenly it is stated I have amounts to pay for November and now today I must pay admin fees and 95. What **** is this where I have to pay admin fees eyc
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Replies (2)
Vodacom's replyOfficial
11 Feb 2019, 17:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Feb 2019, 17:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Feb 2019, 17:24Dear Monita,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that an agent has already been in contact with you and the matter has been escalated. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that an agent has already been in contact with you and the matter has been escalated. Regards Consumer Website Team(SA)
Vodacom's reply11 Feb 2019, 17:24
Official
Dear Monita,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that an agent has already been in contact with you and the matter has been escalated. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that an agent has already been in contact with you and the matter has been escalated. Regards Consumer Website Team(SA)