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Natalie R

1 reviews | Active since Jul 2020

04 Jun 2022, 17:04

Pathetic Vodacom

Vodacom fibre was cut due to ***********s from vodacom. Two days later still without fibre. Have phoned about 20 times escalating for back office to phone me back but still only answer I get is be patient we are working on it. So vodacom fibre back office are you planning to phone me back or must I escalate it up higher than Mr. Neo Malatji. You made the mistake now I as client have to pay normal data fees for internet till you one day get to point of not working on it but doing something. SR***

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Replies (3)
Vodacom
Vodacom's reply05 Jun 2022, 10:10
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
NR
Natalie R's update06 Jun 2022, 10:56
Reviewer Update
Yes still waiting for your very competent call center to phone me and tell me to be patient and bla bla bla you are *********** and is costing me money
NR
Natalie R's update09 Jun 2022, 16:32
Reviewer Update
Yes after 6 days with no fibre and only because I got higher management involved