PATHETIC VODACOM!!!!!!!!!!!!!!

-0 OUT OF 10 FOR CUSTOMER SERVICE.

PAYING 2 CONTRACTS WITH VODACOM SO FEB 2018 I MADE A PAYMENT OF R5000 SO FOR THE NEXT FEW MONTHS I WOULDNT HAVE TO PAY. I WAS INFORMED BY CONSULTANT I WILL BE ADVISED WHEN NEXT CASH PAYMENT IS DUE. DEBIT ORDER WAS CANCELLED AS I NO LONGER USE THE BANK ACCOUNT REGISTERED WITH CAPITEC SO HAD TO PAY CASH.

ITS AUGUST AND I WAS TOLD I MISSED THE PAYMENT JULY BECAUSE THEY DEBIT AND THERE WAS NO CASH IN MY ACCOUNT. BUT THIS WAS CANCELLED???? AND WHY WASNT I NOTIFIED IN ADVANCE THAT I WAS NOLONGER IN A CREDIT??? NUMBER 1. PATHETIC. I THEN SENT MY PARTNER TO PAY ACCOUNT IN BRANCH THE WEEK OF THE 15TH AUGUST TO PAY AREAS. I AM DUE FOR AN UPGRADE BUT THEY GIVING ME A PHONE WAY WAY LOWER THEN MY INITIAL CONTRACT. SPOKE TO A CONSULTANT NAMED JUSTIN AFTER I ASKED MY PARTNER TO CALL IN AND PREV CONSULTANT LAUGHED IN HIS EAR TELLING HIM HIS NOT EVEN THE ACCOUNT HOLDER I MUST CALL WHEN I AM READY.. BLADY HOOLIGAN!! NUMBER 2 RUDE FOOL. jUSTIN EXPLAINED I SHOULD PAY ANOTHER R 200 AND THAT WILL COVER THE CONTRACT DUE FOR UPGRADE HE THEN ADVISED I GO INTO BRANCH AND ASK THAT THEY CALL AQUISITIONS DEPARTMENT TO CHANGE MY LEVEL FOR A PHONE AS MY LEVEL IS LOW DUE TO LATE PAYMENT WHICH IN THE FIRST PLACE WAS NOT MY FALT.

WENT INTO THE BRANCH AND CALLED AQUISITIONS SO THEY ASKED FOR MY CREDIT REPORT, WHICH I SENT TO THEM AND THEN THEY ASKED CONSULTANT IN THE BRANCH TO REVIEW WHY I WAS DECLINED FOR CONTRACT LAST YEAR AS I CANT UPGRADE I MUST TAKE OUT A NEW CONTRACT. ONCE THIS WAS DONE THEY COULDNT ASSIST ME WITH AN UPGRADE.

I CALLED THE CALL CENTRE AND ASKED FOR A MANAGER AS I HAD SPOKEN TO MANY CONSULTANTS WITHOUT SUCCESS AND THIS CHESLIN SOLOMONS ARRIGANT IDIOT DID NOT WANT TO PUT ME THROUGH TO A MANAGER AND HAD A STINK ATTITUDE ONTOP OF IT. I HAVE NEVER EVER EXPERIENCED SUCH CUSTOMER SERVICE IN MY HOLE LIFE ITS AS IF VODACOM DONT CARE!!!!! STILL GOT NO MANAGER NO ASSISTANCE AND PLAN ON CLOSING BOTH CONTRACTS WITH THEM WILL NOT TAKE UPGRADE AND I WILL ADVISE EVERYONE I KNOW WHAT A PATHETIC NETWORK THIS IS. THIS CONSULTANT CHESLIN UPSET ME TO A POINT OF NO RETURN AS HE WAS FORCING I SHOULD TAKE HIS ADVICE AND AFTER ALL I HAD BEEN THROUGH I WANTED A MANAGER TO ASSIST ME TO RESOLVE THE MATTER THATS ALL HE COULD NOT ASSIST ME IN ANYWAY EVEN THO I EXPLAINED EVERYTHING TO HIM. I AM NOT HAPPY I HATE VODACOM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!