Pathetic VODACOM

Vodacom is surely the most horrible service provider! With the increase of VAT of 1%, my account increased by 13%!. How is this possible? If you go to a Vodacom shop they give you the run around and tell you to phone Vodacom AND you know that you stay on the phone for a long long time and get no clear answer. I tried to log in to my account to send an email AND you get the same treatment, a website that does what the people at Vodacom do -sites that provides no anwers. I really do not know how such poor service is tolerated by the public. Vodacom should have been bankrupt many years ago because of their poor service and arrogance. I had four contracts with Vodacom at one stage and thankfully have not upgraded on three of them and can't wait for the last contract to finish. I will rather stay without a phone and internet than making use of Vodacom. TERRIBLE!