PATHETIC VODACOM

The past week I experienced the total worthless side of Vodacom after being a loyal customer for many many years. This was my original post on their Facebook account. Well a day totally wasted because of Vodacom. A huge amount of money was deducted from my bank account last night - Vodacom! So....went to the Vodacom Welkom store, phoned Vodacom customer care.......apparently I overused my data. Funny thing. I went to the Vodacom store in Welkom in August 2017 AND phoned the Vodacom line in JULY 2017 to make sure that this is NOT an open line, but Top Up. Now the Welkom store has NO proof of my visit to them and they blame the online Vodacom department. Online Vodacom department blames the Vodacom store in Welkom and say they did not do the migration and gave me the wrong information. So the culprit is nowhere to be found and I wont be able to pay my bills this month. Well done to Vodacom! As soon as my contracts end I will be saying goodbye to Vodacom after being a customer for more than 15 years. TOTAL TOTAL MESS!!!!! Up until now, after numerous emails, calls, postings on Facebook etc. my problem has STILL NOT BEEN SOLVED. STILL NO FEEDBACK FROM VODACOM. STILL DON'T HAVE MY MONEY BACK. THE CONTRACT IS STILL NOT A TOP UP. THEY SEND ME A MIGRATION QUITE STATING I MUST PHONE 082 111 TO ACKNOWLEDGE THIS MIGRATION. SO I PHONED THIS NUMBER AND THE LADY TELLS ME I MUST WAIT FOR THE MIGRATION DEPARTMENT TO PHONE ME!!! PATHETIC PATHETIC PATHETIC!!!!!!!!!! HOW MUCH LONGER IS THIS GOING TO GO ON???????? NO FEEDBACK! NO MONEY! NO MIGRATION WHICH WAS SUPPOSED TO BE DONE LAST YEAR AND IS STILL NOT RESOLVED!!!!!!!!!!!!!???????? Now they tell me the money will reflect on my Vodacom account. I DONT want credit in my Vodacom account I want the money in my BANK account from where they took it. And I even can't cancel the contract because then it will be premature. Up until now the contract has STILL not been changed to a TOP up. PLEASE CAN SOMEBODY HELP ME WITH THIS MESS.