JH
Janet H

1 reviews | Active since Oct 2017

03 Oct 2017, 05:48

pathetic vodacom

I have a vodacom contract that expired in June 2017. I live overseas and therefor i tried to cancel my contract since June... I phoned about 4 times, I have send more than ten emails(yes to the correct email adress)My mother went to vodacom numerous times. It seems IMPOSSIBLE to cancel a vodacom account. Seems like i need to change banks in order for them to not deduct money. I feel that this is pathetic,but what can one expect. NO ONE REPLIES,NO ONE ANSWER THE PHONE... my number is ********** 037

0
Replies (2)
Vodacom
Vodacom's reply03 Oct 2017, 06:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Oct 2017, 08:04
Official

Dear Janet

Please be advised feedback has been provided.

Regards,

RJ