Pathetic Vodacom

I did 3 upgrades on 1 May 2022 at the Vodacom Store in Cradestone Mall, I dealt with Chantel. I was incorrectly billed for 1 upgrade where I signed for R379pm and was billed R419pm. I queried this with Chantel 5 times over the next week. Two weeks later Chantel told me to speak to Barbara at Cradlestone. I went in on Monday 23 May 2022 and spoke to Barbara and told her that because the issue wasn't fixed in 3 weeks and I was not satisfied with the service I received, I wanted to cancel all my Vodacom contracts. Vodacom is responsible for the errors and bad service and I shouldn't be held responsible for penalties. Barbara and Chantel acknowledged that Vodacom was at fault. She and Chantel said that they would escalate it to an area manager to sort out and that the area manager would call me. Instead of receiving a phone call, I received the attached 4 emails with quotes for cancellations, still penalising me for 23 months of the contracts.

I haven't had a debit order in place for Vodacom for many years, because of previous bad service and errors billed to me incorrectly and me having to suffer financially as a result, so I have not paid my monthly subs yet. I do not believe in threats, but I know my rights as a consumer as my company is a proud member of the Consumer Council of South Africa - and if my credit record is *****ed as a result of Vodacom's poor service and lack of action when acknowledging Vodacom is wrong - I will exercise my rights legally.

I have been a loyal, timeous paying Vodacom customer for over 20 years, and I expect to be treated with respect.