JW
Jess W

1 reviews | Active since Feb 2021

24 Mar 2021, 17:04

Pathetic useless Vodacom

Vodacom! Useless! I have tried endlessly to communicate with you I even wrote a review on here you responded asking for details and that was that never heard back again..... I’m begging to sort my account your legal team ignores all emails all correspondence and all requests.... Vodacom were at fault and I was told to contact debt collectors myself I did they don’t anything about it they insist Vodacom never handed me over they have since been included in all emails and no response from them or Vodacom. My number should have never been deleted and account never handed over .... I am now going to NCC and ombudsman I will not stop pathetic service and zero communication instead of acknowledging and accepting fault and correcting it you ignore !!!!!! I will not go away !!!!!

0
Replies (2)
Vodacom
Vodacom's reply25 Mar 2021, 07:22
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply25 Mar 2021, 08:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that our Legal Team has provided you with feedback. Your query has now been resolved. Regards Consumer Website Team 

Best regards,