HE
HILTON E

1 reviews | Active since Feb 2010

17 Apr 2018, 10:32

PATHETIC & USELESS SERVICE RECEIVED FROM VODACOM CANCELLATIONS

Vodacom you don't even deserve a star, for the pathetic and aggravating service i have received from your cancellations department. NOT only happened once, however on closing another account, i had to deal with pathethic and unorganised useless staff. This time acc i was told closed, however it was never properly done and i had to phone in several times to try get it sorted. This time round they kept billing me after i cancelled and sent a unpaid account notice to the credit bureaus. I think this is very unfair and *******< what you have done. I am DISGUSTED with the PATHETIC service i have received from yourselves. Please do not get your customer care agent to call me ragarding the above. Unfortunately i have had enough of chatting to them on the phone. you can email ********** if you have any comments re the above.

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Replies (1)
Vodacom
Vodacom's reply17 Apr 2018, 11:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team