1 reviews | Active since Jul 2016

13 Jul 2016, 10:28

Pathetic useless service provider

<p>So after emailing a complaint yesterday " Good day I have phoned the following number 3 times ( 082 178 44) regarding my upgrade, and every time they tell me that my account has been migrated to the new system and they will get someone to phone me back , up until now i have not yet received a call from vodacom regarding my upgrade. We keep on hearing how we can make life simpler for our self and upgrade online, but it doesn't really help the situation if we wait forever to get a call to finalize our upgrade. I would really appreciate a response on my upgrade if its not to much trouble thank you very much " I received a call 20:30 last night , the guy who helped me assured me someone will phone me this morning regarding my upgrade.... I am seriously starting to find this extremely funny... cause my response to this review from Vodacom is going to be " Someone will phone you" You dont phone I have been waiting now for almost two weeks for someone to phone me regarding my upgrade... You people are Useless !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! </p>

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Replies (3)
Vodacom
Vodacom's reply13 Jul 2016, 11:54
Official

Dear Customer,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Consumer Website Team

Vodacom
Vodacom's reply13 Jul 2016, 11:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update13 Jul 2016, 12:05
Reviewer Update

Good day , I have indeed receive a call from a call agent who assisted me with my upgrade about 15min ago, So my problem is sorted out, Do apologise for the rudeness, but it took a good two weeks to get my upgrade done

thank you