Pathetic useless service and passing the buck

We app**** for a Vodacom Business LTE contract in the name of BM Trading Trust on 18 Sep. We filled in all required documents and Nabeela Gafoor (***) sent us back a quote ref Q***/ Rev: 1 on 18 September, which she told us to sign and email back to her at [Email Removed] . Since then every day we are told that it is at the vetting process and no date can be given as to when the deal will be finalised. We have made numerous phone calls to Nabeela Gafoor, as well as so called supervisors and managers, Alllison Adams, Debbie Soobramoney & Sugrendry Naidoo, none of whom have ever phoned us back (despite numerous promises to call back). I have never before come across such a bunch of *********** useless people as Vodacom has employed at this division. Your staff seem to think that it is not a problem that we have waited 3 weeks for a LTE modem and make out like it is just bad luck, and that this is the way it is, and we should just take it or leave it. Their stock answer is that they have done everything correctly on their side and that is is not their problem as it is at the \Vetting Department"Please can someone at Vodacom tell us what is going on?"""