Hellopeter
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CN
Cor N

1 reviews | Active since Mar 2018

20 Mar 2018, 09:59

Pathetic useless service

Revolting service, my phone has been soft blocked since 05/03/218! After numerous attempts and promises from Vodacom to unblock my line, I will only find it to be blocked again the next day. I am beyond fedup, is there anyone in this company that can actually address and sort out an issue? I am done with this excuse of a company, since 1995 I have been a loyal client, but now I am done, hello to MTN!

0
Replies (3)
Vodacom
Vodacom's reply20 Mar 2018, 10:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Apr 2018, 11:42
Official

Dear Mr Van Niekerk,

We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.

Apologies for the inconvenience caused, we do pick up that the credit limit was the reason for the line locking however this has been increased.

For Business accounts please contact *** or email *** for future queries

Regards,
Vodacom Consumer Website Team

Best regards,

CN
Cor N's update14 May 2018, 13:33
Reviewer Update
I am beyond sick and tited now. To this day this issue has not been sorted. On my original post here, a ladybfrom your company phoned me and said that she will sort it out by crushing the entire bill of R31256.88 except for R2000 that I will jave to pay. Nothing came of this, I am in constant contact with Vodacom and still nonresolve. On this weekend I got an sma stating that if I do not pay the account my phone will be blocked. Is there anyone with enough authority at Vodacom to actually sort out this mess?