Pathetic Useless NO HELP!!!!!!

In January of this year someone used my Vodacom account **********ly, they took out a new iPhone 6 on a smart M plan in the 17 January 2015 at the Clearwater Mall iPhone store. I have since sent all the documentation through to the ***** and risk department with a certified copy of my ID and an sworn affidavit explaining the situation. To this day I have still had no phone call, no follow up. I have had to cancel my debit order and now need to make EFT payments for my accounts that are actually mine, major pain in the ass! I receive an automated call of about 15 times a day telling me my account is in arrears because if this mess!<br> Nothing has been done the service is pathetic, your call centre is of no help what so ever and half the time your staff are clueless on my case! I hate you as a service provider and am looking at changing as soon as can!