NM
Nithia M

1 reviews | Active since Jan 2012

04 Aug 2016, 11:14

pathetic useless - lack of service

<p>i am trying to cancel a number which is out of contract for over 6 months as my brother who had the contract is deceased - i want to keep the number and take out a new contract on my name - no one can help - useless - i called ********** to cancel - they make you hold on forever with no help - i will put a stop payment on the account until sorted -</p>

0
Replies (2)
Vodacom
Vodacom's reply04 Aug 2016, 11:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

NM
Nithia M's update06 Aug 2016, 07:31
Reviewer Update

Still no contact - the cancellations line is useless - they don't take your call or make you hold on forever - the chat line is useless - no one available - its like you can't cancel your contract even if its out of contract - worst company i ever had to deal with -