1 reviews | Active since Jan 2019
Pathetic Useless Company
Once again, useless Vodacom. A company that always and will always mess up upgrades with their clients. I upgraded 2 numbers on the 09/03/2021 which was a flexi save 125. I have 3 lines with Vodacom currently. The deal was that from the 1st of April 2021, I get a once off 20gb data till the end of April 2021, I also get 125 airtime with 1GB data each month for 24 months. I now noticed that the 20gb data is expired which surprises me as the consultant that I upgraded with informed that its for the month of April. Also, the 1GB data supp**** each month, I noticed that its for Whats App only which again was not mentioned when i upgraded. I called your silly call centre and I lost my cool cause each and every time i upgrade, its the same old stories. Listen your useless company, get your dam nonsense together and sort my contracts out immediately. I refuse to deal with consultants that are not clued up on queries. I want all call recordings on the date I upgraded.
The person that called me was not helpful. All he did was tell me that its promotional and that what it is. He also said, I should have asked the questions although your consultants did not advise me properly. From your consultants to the person that managed my query, to me, useless once again. Don't call me and tell me what I know. I wanted a solution not excuse after excuse. When my tone of voice changes, your team are not equipped to deal with frustrated customers as the only way they respond is that" I will cut the call if you speak like that" hahaha, you guys are a joke of a note. Get serious man. I assume you guys have individuals working who has not been trained and to simply provide ******* answers to clients. Keep in mind, I have been a clients for over 17 years and this is the type of feedback I get. The call recording stipulates exactly what I stated, which was the agent confirmed that once off data will be from the 1st of April till end of April and the person that called me confirmed but gave some nonsense excuse. The 1GB data which was confirmed, he says, I should have asked what its for, hahahaha. Not once before I did I do that. I assumed that a call center agent will advise clients properly and not mislead them.
The person that called me was not helpful. All he did was tell me that its promotional and that what it is. He also said, I should have asked the questions although your consultants did not advise me properly. From your consultants to the person that managed my query, to me, useless once again. Don't call me and tell me what I know. I wanted a solution not excuse after excuse. When my tone of voice changes, your team are not equipped to deal with frustrated customers as the only way they respond is that" I will cut the call if you speak like that" hahaha, you guys are a joke of a note. Get serious man. I assume you guys have individuals working who has not been trained and to simply provide ******* answers to clients. Keep in mind, I have been a clients for over 17 years and this is the type of feedback I get. The call recording stipulates exactly what I stated, which was the agent confirmed that once off data will be from the 1st of April till end of April and the person that called me confirmed but gave some nonsense excuse. The 1GB data which was confirmed, he says, I should have asked what its for, hahahaha. Not once before I did I do that. I assumed that a call center agent will advise clients properly and not mislead them.