JR
Jacques R

1 reviews | Active since Oct 2012

27 May 2021, 17:56

Pathetic, useless - bunch of clueless *****s earning salary for doing nothing.

Worst service ever. All employees sit and play games, not there to work clearly. Logged an SR 4 May 2021 - as I am moving address. Need my Fiber moved. I rely on it work work purposes. To date nothing has been done. Empty promises to have it installed in my new address before month end, they haven't even got the project team to send me a quote and install the fiber in new address, yet you want me to pay for my fiber?

I asked to be phoned back, to date no one has. It was escalated to management a few times. You never keep to your promises, yet money is good enough to take from my account? I will not pay for a service I don't get, I will request Interim LTE FOR FREE until you install the lines. Else I will find me a competent provider.

I need answers ASAP SR*** *** PHONE ME!

0
Replies (3)
Vodacom
Vodacom's reply28 May 2021, 07:09
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
JR
Jacques R's update03 Jun 2021, 16:02
Reviewer Update
FYI
No reply, no response.
Thank you Vodacom. I submitted my cancellation request
Waiting to hear about this, router powered off since end of May 2021. I will not pay for June 2021.
I have submitted my request 4 May 2021.
Cancellation request : SR***
Thank you for nothing
JR
Jacques R's update12 Jun 2021, 08:15
Reviewer Update
So again, you dont know what you are talking about.

As per Social Media team my fibre has been cancelled? So please advise what is the correct answer now?

I expect it sorted out, cancelled, not billed to my account and Vodacom out of my life.

Thanks