Pathetic Uprade Service

We did an online upgrade with Vodacom last week Sunday (02/02/2020) for a B315 LTE Router, Samsung 40" Smart Led Tv with 20GB data each month. Yesterday 10/02/2020 Ram delivered our router with no TV. When I asked the delivery guy where the TV is he told me i should phone vodacom and query with them. So we phone vodacom after sales department to query where the TV is and when it will be delivered. They said there will be 2 different deliveries and we should wait for the tracking number. This morning when we phoned after sales department to retrieve the Tracking Nr I spoke to a very friendly and helpful consultant Aubrey who transferred me to Digital Planet who will supply us with a voucher number to go and retrieve the voucher from Makro or Game. I spoke to Whitney at Digital Planet and she said that they can't assist us with the voucher number and Vodacom should give us the number since we did the upgrade with them. I phoned vodacom again just to be transferred to different departments the whole time and being put on hold for endless hours just for them to tell me they won't be able to assist. The last department told me to phone Homemark they should give me the voucher. Phoned Homemark and spoke to Lebogang she told me she can't assist me as well as they don't do the TV vouchers, I should phone Vodacom and query with them. Phone vodacom again and have been put on hold for more than a hour with no vlippen luck! I about to cancel this contract if i don't get the voucher by the end of business today.