Pathetic Upgrade Service

I have been a client for over 9years with Vodacom A year ago i was without work so i have eft my Vodacom account but it was sometimes late but I still paid, Last year Vodacom said to get my score up again I have to set up a debit order for 3 months so I did I was due for an upgrade already December 2019. My Vodacom account is R2500 a month. I wanted to upgrade over the weekend to the Huawei P40 Lite for R349 a month where i pay now for one om my contracts R1250 and they declined it. So it seems Vodacom wants to loose customers as I decided to cancel both my contracts because they handle me like a ********.... want to downgrade my contract from R1250 a month to R349 a month and they refuse????? So I am done with Vodacom