Pathetic upgrade 'protocols' from Vodacom

So I'm not happy with Vodacom at all. On Sunday night my husbands phone was ****** out of my hands at a robot. As he had a contract with Vodacom and it was time to upgrade anyway, we thought he'd just use my old phone with that sim card that I've had with Vodacom for longer than I can remember. We blocked the phone and simcard and reported to the police as his drivers licence was with the phone in the pouch. Anyway, he started the upgrade via phonecall on Tuesday and phoned in Wednesday to tell them(Vodacom) that they please need to give the courier company the alternative(my old) number for delivery. Today he phones to ask about the status of delivery and was told that as he does not answer the phone(a number that is blocked due to being ******) he cannot receive the new phone even with an alternative number as it was not RICA'D on his name. I've personally got 2 lines on my name that is due for upgrade and am so disappointed in their 'protocols' that I'm going to cancel and move to another network as is my husband. Not everyone has 2 cellphone numbers Vodacom! Our bosses and managers can't all be bothered with our personal stuff due to phone calls from you! I'm really really sorry for paying my account earlier this month as I lost that money and you guys aren't even willing to deliver a phone to someone with a valid ID and willing to give valid Marriage certificate proving that they are who they say, just because of a cellphone number not linked to his account... Pathetic!