Pathetic upgrade procedure

I tried to upgrade my phone with Vodacom recently. What a nightmare. First time around I submit the request on the website and a few days go by but nothing happens. I do the process a second time, this time I randomly get an e-mail saying RAM will deliver 15 May, on that same morning. Except I wasn't at the delivery address at the time and nobody had bothered to confirm with me beforehand. I call RAM and tell them that I'm not there, they say they will cancel the delivery and deliver on 17 May instead. Not only do I get a mail alter on the 15th saying they could not deliver, but they tried to deliver to the incorrect address. The 17th came and went and they didn't deliver as promised. On the 21st they finally bring the phone but they would not release it to me without a proof of residence even though I've been a Vodacom customer for years and I did not order a new sim that needed to be rica'd anyway. No thanks Vodacom. I will rather buy my phone cash and do away with you altogether.