Pathetic upgrade experience

On 20 August 2025 I processed an upgrade on my contract. I received the phone 2 days later and set it up on the 24th.

To date, my number has not been properly activated and I am not getting any assistance from Vodacom via phone or at their branches.

I have made numerous calls to Vodacom and I either get put on hold for over 20 minutes with no feedback or I get put through to a line that requires me to insert my Vodacom number to get assistance ... but the line does not recognize my number.

On the Vodacom app, none of my balances show and I'm unable to purchase data or airtime.

When I receive calls, they all reflect as private numbers ... even if the number is saved in my contacts.

If Vodacom cannot sort out my contract within 2 days, they must cancel my upgrade and come and fetch this phone.