Pathetic Upgrade !!!!!
You customer service is pathetic. I have done my upgrade on 27-06-2020. To date I have not received my device.
Called on 29-06-2020 only to be told they (courier) have the wrong address yet on the 27-06-2020 you ask me to confirm my address. Your processes are a mess and you HP Rating explains a lot about your business.
I want the Head of Customer Service to call me back ASAP. This morning again I called and was on hold for 40 minutes. And then the agent still placed my call on mute.
So no I am sitting without data and waiting for solutions.
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Replies (2)
Vodacom's replyOfficial
01 Jul 2020, 10:49Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jul 2020, 10:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
01 Jul 2020, 21:08Please ensure the Head of Customer Service calls me, before you deliver my handset I want to speak on the phone. Not a sorry mail or message that will not suffice.
's update01 Jul 2020, 21:08
Reviewer Update
Please ensure the Head of Customer Service calls me, before you deliver my handset I want to speak on the phone. Not a sorry mail or message that will not suffice.