Pathetic, unrealiable and ********* service!

I have been a client of Vodacom for overtime 10 years. The service has been good but gradually deteriorating over the past year or so. Despite this, I thought to give them another chance when I received a call offering me what seem to be a good deal for Internet Fibre. I was convinced that it was faster, covering larger radius (50m), reliable and consistent. The Fibre installation was done mid Feb 2026, I have never experienced such terrible internet connection in my entire life. More off than on. I called in severally, and would need to wait for troubleshooting etc. Then I was told that only the phones can connect to 5G, the TV, Laptops etc, must connect to 2.4G for "balance ". Mind you, none of the devices can connect when on 5G including the phone. And there are only 4 phones connecting! Today (25 April 2026), we have been without network, for hours. Called Vodacom, held on for hours, told various stories and was eventually told a technician will be send out next week Tuesday or Wednesday 28, 29 April 2026 as of today. Almost 5 days later!! This is now to come and check the entire connection because they cannot connect to my router remotely, something "else " is wrong. I also cannot cancel because then I must payna penalty of 15k despite having recurring problems. As for the audacity of me having to wait for 5 days without connection, whilst I am paying for a "service" is mind boggling. Vodacom your service is pathetic, your consultants badly trained and *********, chasing only sales instead of providing correct facts. I was not even given a reference number! Just told a ticket was opened.