PATHETIC, UNPROFESSIONAL, DISGUSTING.

I have never encountered quite such pathetic, unprofessional and to be quite frank disgusting service in a long time. I feel it's important to leave this review mostly so that Vodacom can be aware of the staff they have employed and that others may be warned against this type of situation.

I am currently in a dispute with Vodacom over a contract upgrade on my name but which was not given to me physically and the contract for the upgrade is not signed. This was done by an employee at a local Vodacom here in Gqeberha. The store was located at the bridge but I believe has relocated to Summerstrand.

I tried to sort out issue with Vodacom H/O but they advised to first deal with the store involved. So that's what I did. Reached out and explained situation on 21 February to a store exec named Kanesha. Sent her all the evidence as requested as well as well. To this day, I never heard from the store once. I phoned them atleast once a week for an update, there was never an update/feedback. Last week Tuesday, I called again - I was told that Muneer the store manager would get back to me. Once again, I never heard back from Muneer or Kanesha, up until today.

So I called today to let Kanesha know that Muneer had still not contacted me. She told me the operations manager was there - she'll respond now. I was then told "if I knew about the upgrade, they can't assist, sorry" - IMAGINE. After 6 weeks and NO feedback or update, running after them. That is what I was told.

I don't truly believe they even escalated the matter to anyone else, also, before I got hold of them (that is the store where upgrade occurred, etc so I was advised to take it up with them) I was told by other Vodacom stores that procedure is that if a contract is in my name - any upgrades or anything of that sort should be given to ME and signed by ME. So the fact that an upgrade took place without me physically being present and not there to sign the contract is okay according to them?

Whoever reads this, please note that I have every smidge of evidence of everything I'm addressing. Screenshots with the sales executive who did the ***** deal, the unsigned contract, voice notes, my call logs, messages with Kanesha.

Cannot believe the way this was handled by Vodacom Summerstrand. Literally still in disbelief.