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Thandeka M
1 reviews | Active since Jul 2018
31 Aug 2022, 11:31
Pathetic turn around time for fibre activations
app**** for a fibre relocation a month in advance, they first missed the installation appointment at my new address and now they taking ages to activate my Nokia router, even the Team Lead doesn't know what she is doing, she was useless -
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Replies (2)
Vodacom's replyOfficial
31 Aug 2022, 12:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Aug 2022, 12:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Thandeka M's updateReviewer Update
31 Aug 2022, 16:25I wont hold my breath, been waiting for a call since yesterday. they have been trying to activate the wrong router and only today a call was logged for support which requires me to wait for another 48 hours before they can connect my router. then your consultant on twitter is telling me I must wait for 14 days, what nonsense is that?????????????????????????
TM
Thandeka M's update31 Aug 2022, 16:25
Reviewer Update
I wont hold my breath, been waiting for a call since yesterday. they have been trying to activate the wrong router and only today a call was logged for support which requires me to wait for another 48 hours before they can connect my router. then your consultant on twitter is telling me I must wait for 14 days, what nonsense is that?????????????????????????