IR
Ian R
1 reviews | Active since Dec 2015
31 Mar 2022, 07:42
Pathetic to the max.
Vodacom unfortunately is going down a slippery slide of utter chaos and uselessness. Their repairs and service centre is completely ***********. You don't get offered a loan phone, when they take more than a week to repair your phone. You call the branch and they prefer to place you on hold for massive periods of time. Then when you complain out come the excuses "we have technicians on leave". Guess what not your customers problem (customers that pay massive premiums for years) plan better you clowns. Can't wait for year end to cancel my contracts.
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Replies (1)Vodacom's replyOfficial
31 Mar 2022, 09:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 Mar 2022, 09:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
