Pathetic to say the least

<p>Worst service ever!!!!!! Made use of online upgrade services BIG MISTAKE!!!!! Waited 5 days for the phone to be delivered. Charged it for four hours just to realize it is an out of box failure. Reported it on Friday and I am still waiting for a new phone. I am not allowed to return and exchange it at a Vodacom outlet because I upgraded online. No one seems to be bothered to sort it out. My husband phones every single day and no one is interested in solving the problem</p>