Pathetic to say the least

I've been in communication with various people at Vodacom gor more than a week now wrt a Laptop which was confirmed to stull be under warranty. This laptop was an upgrade in November 2022 and has been problematic since we received it. Now, no one is able to devise where/who can repair this device for me.The last person I spoke to on Saturday said she'd call me back on Monday but only after 1pm as that was when her shift would ...now I am typing this message.

I need some help please!