Pathetic to no service at all

I have paid early cancellation fees for my contract 02 April 2026 emailed the documents numerous times, the contract is still not cancelled. I've phone cancellations at least 10 times with no answers. One person says it will be cancelled in 3 days, another said 10 and now 30 days. I still don't actually know what the outcome is. What the hell did I pay the cancellation fees for if this is the case. I keep getting told someone will phone u and no one does. I'm now beyond furious. This contract is a data contact used in a phone then Vodacom changed it to a home Internet package and now we can receive or make calls on this number for more than a month now. My daughter users this number for business and now losing business as she has no way to contact her clients and they can't contact her. This is totally not acceptable..... This is not the first time I tried to cancel this contract either. I have so many reference numbers it's unreal