EP
Eddie P

1 reviews | Active since Jan 2024

16 Apr 2025, 09:25

PATHETIC THE WAY REPAIRS IN DONE,

on 8 March 2025 I have booked in a phone for repairs that just doesn't want to switch on which is still under warranty, on 10 Mar 2025 I received an sms for a quote (for a device under warranty) after some explanation the Vodacom shop en Mossel Bay send the device to the Vodacom Repair shop in Johannesburg for a warranty repair. 26 Mar went to collect the device, it wasnt working and was send back to Vodacom Repair Johannesburg for a second time, Friday 4 Apr 2025 again went to fetch device again it wasnt working, again it was send to the Vodacom Repair Centre in Johannesburg for the 3rd time, IT IS PATHETIC THE WAY REPAIRS IN DONE, HOW COME DOES A DEVICE HAVE TO BE BACK 3 TIMES, I AM AWATING FEEDBACK FROM VODACOM ON THIS AND HOPEFULLY IT WILL BE WORKING NEXT TIME I RECEIVED IT

0
Replies (2)
Vodacom
Vodacom's reply16 Apr 2025, 10:31
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply16 Apr 2025, 10:31
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team