Pathetic Terrible Unresponsive Service

<p> </p> <p>I have just yet again made the horrible mistake of renewing my contract with Vodacom. Upon renewing my contract, not only was my old contract terminated early (meant to have ended in July 2016 as per confirmation with the customer care agent) and was upgraded to my new contract end of May this year (losing out my free minutes remaining and my 500MB of data that I still had left). Secondly as per my contract, I am supposed to be receiving 250MB od data. On the 31st of May, I check my balances using the *111# number and see that I have 25MB of data only. I immediately call customer care to sort this out to get told that Vodacom did load the 250MB and they are not sure what I spent the data on (bearing in mind that this balance was checked first thing in the morning, my phone was on flight mode during the night so please explain how I used my data???) after fighting with the customer care agent trying to get her to understand the issue she tells me that the issue has been escalated, and will receive feedback within 24 hours. 2 days go by and again I hear nothing form Vodacom. I call again, explain my story only to be told that they will escalate the issue. (AGAIN???). Not only this, the contract I agreed to over the phone and the one she tells me I have are different. I am supposed to be getting R50 airtime and 250MB of data. I am informed that I only get R50 airtime (bearing in mind that I did receive an SMS confirming the activation of my 250MB. Tells me that they will need to listen to the recordings of when the contract was taken out and will get back to me within 24 hours because they can’t see anything on their system.</p> <p>To cut a long story short, I have spoken to 4 people since the 31st of May and my issue is still not resolved. I received an SMS AGAIN on the 14th of June saying that my 250MB service has been activated. I check my balance to find that they have loaded me with 141.67MB??? how is this possible?? I am on prepaid and all the data I have been using I have paid for?!? My 250MB has JUST been activated?! I have sent an email to on the 15th of June to the person I was dealing with complaining about this and asking for resolution and still no reply and not a single reply.</p> <p># of the team leaders that were supposed to get back to me haven’t even bothered to get back to me!! Not about the recording of contract, about the 500MB of data lost as well as minutes, not about my 250MB service that still isn’t correct, nothing!!!</p> <p> </p> <p>To make matters worse, It is now the 4th time in the past 1.5 years over 2 different contract that I am experiencing the SAME ISSUE with my contracts with Vodacom!!!</p> <p>My previous contract came with 500MB of data every month. A month or 2 after all of a sudden reverted to 300MB of data a month…call to Vodacom to finally get it resolve only to have this happen another 2 times on that contract!!! Then when I am charged out of bundle rates because of this, I am only credited the following month for this which is also not acceptable! If I stick to my data allowance, I want to be charged only for that as that is what I am paying for!!</p> <p> </p> <p>This service is absolutely not acceptable. I am not sure who the hell we must contact to get help here?! The CPA? The CEO of Vodacom himself?? Can someone PLEASE assist me with this!</p> <p>I am tired of constantly having to fight for something that I am paying for!!</p> <p> </p>