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Samukelisiwe Sidell-Maćuaćua

1 reviews | Active since Mar 2018

16 Mar 2021, 09:42

PATHETIC TERRIBLE SERVICE AND PUSH-BACKS.

If I Could give zero stars I really would. I Had fibre installed in July 2020 and since then I have had connectivity issues where connection would just drop and there is no explanation for that. They confirmed that it is not my area but its just me, since then a technician was sent, after 7 months of back forth, he said my frequency is too high which affects my connection but since he changed that, there is no difference. I am have asked for a call back numerous times but nothing. i have logged multiple service requests. No service is being delivered therefore they need to cancel as they are failing to deliver what I am PAYING for. IT SEEMS LIKE NO ONE HAS A FREAKING CLUE OF WHAT IS WRONG WITH MY FIBRE. THEN CANCEL!! Vodacom service has really turned to ****!

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Replies (3)
Vodacom
Vodacom's reply16 Mar 2021, 11:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Samukelisiwe Sidell-Maćuaćua's update26 Mar 2021, 21:43
Reviewer Update
Two weeks later I am still waiting for your consult to call me. You guys are really pathetic. Cancel my fibre please. I’m no longer interested. You have failed to deliver your so called service. To say I’m mad is an understatement!!

As I type this, I do not have connection since 3pm. What the **** is that? I just called and one of your consultants logged a “SR” for me. If I got paid for every “SR” I log, I’d be a million by now.

I’m sick and tired of your ****. Come collect your modem and cancel.

I will find another network that is serious about business and client service. This is bull**** and IM PAYING!!

I work hard for my money
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Samukelisiwe Sidell-Maćuaćua's update29 Mar 2021, 18:48
Reviewer Update
No they didn’t. They made an appointment trot this past Saturday and called Friday afternoon to cancel and now they set one for the 6th of April which is too far!!!