Pathetic team effort

Vodacom is by far the worst service provider! I have been with them all my life, but they treat me as if I am a non-paying customer! To the point where I decided to even close my contract prematurely and NOT upgrade! I did just that! It was at Fourways Mall. They charged me over 3000 to cancel the contract! I paid them and believed that I was finally done with them forever! To my surprise a month later, they call me to tell me that my account was in arrears! As per the telephonic explanation, there was still an amount to be paid that wasn’t included in the 3K that I paid when I cancelled the contract! Why in the world didn’t that sales consultant advise?! They couldn’t answer me! Why couldn’t they notify me immediately as soon as the 3k payment reflected?! They couldn’t answer me! They are quick to take your money and charge you for nonsensical things but they can never back up each other’s mishap! I would hate to be their MD!