PATHETIC SYSTEMS AND SERVICE

I purchased a Vodacom simcard early this year and registered/Rica'd it in-store on the same day. Since the last few months I've been receiving texts stating that the account is in arrears. Arrears?! This is a freaking PREPAID CARD!

Further to that, we are receiving texts in the previous owners name informing us of the arrears. Mr M____

Today, the line gets disconnected due to the fact that it's in arrears. I have called up Vodacom NUMEROUS times only to be told that theres nothing they can do because it's picking up on the system that it's in arrears and belongs to someone else.

What kind of system does Vodacom use? Does their system not alert people when they are Rica'ijg a new card? Further to all of that, by texting this number and incorrectly attributing this number, they are breaching data protection and the POPI act. We are now being provided with personal information of another customer.

I use this line for business and personal purposes. I am appalled by what has happened. I need to check up on sick parents during the course of the day however that has not been possible due to the line not being active. Idiocy.

This is my time that has been wasted due to someone else's negligence and INCOMPETENCE.

We are long standing customers at Vodacom and there is always an issue. The cornubia branch is so unhelpful they need to catch a damn wake up.

Extremely angry, disappointed, frustrated and appalled!