WP
Werner P
1 reviews | Active since Jun 2011
26 May 2020, 11:06
Pathetic support services
I have been trying for weeks now to get fibre activated. The lady who is dealing with my order gave me her direct line number, but her phone is off for the past week. Every time I phone customer care, they say that I must speak to her and that they have send her an email and she will get to me. This is pathetic. You can come and collect your router.
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Replies (4)
Vodacom's replyOfficial
26 May 2020, 13:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 May 2020, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WP
Werner P's updateReviewer Update
26 May 2020, 15:30***. This is hopeless. I've been waiting since last week to be contacted. I feel so frustrated because of the way you operate. There is just no way to talk to someone that can sort it out.
WP
Werner P's update26 May 2020, 15:30
Reviewer Update
***. This is hopeless. I've been waiting since last week to be contacted. I feel so frustrated because of the way you operate. There is just no way to talk to someone that can sort it out.
WP
Werner P's updateReviewer Update
27 May 2020, 11:35I am so frustrated. I am still waiting to be contacted as I have been for the past week. Your agent with tel no ***, who is handling my order, has blocked all calls. For the past week I can not get hold of her, and apparently none of the other agents can help me. So why is it that she is the only one working there that is trained to sort out my order?
WP
Werner P's update27 May 2020, 11:35
Reviewer Update
I am so frustrated. I am still waiting to be contacted as I have been for the past week. Your agent with tel no ***, who is handling my order, has blocked all calls. For the past week I can not get hold of her, and apparently none of the other agents can help me. So why is it that she is the only one working there that is trained to sort out my order?
WP
Werner P's updateReviewer Update
12 Jun 2020, 15:53Just an update. Still no internet. The technician( or what you call a technician) has been here 3 times since the 1st of June. Every time he leaves with a different story and that my internet will be on within 2 hours. What a joke. My neighbours used a small company and app**** for fibre on Monday. Guess what. They are already connected. Pathetic
WP
Werner P's update12 Jun 2020, 15:53
Reviewer Update
Just an update. Still no internet. The technician( or what you call a technician) has been here 3 times since the 1st of June. Every time he leaves with a different story and that my internet will be on within 2 hours. What a joke. My neighbours used a small company and app**** for fibre on Monday. Guess what. They are already connected. Pathetic