MW
Mark W
1 reviews | Active since Mar 2017
10 May 2021, 23:24
Pathetic Support on logged ticket for a poorly installed fiber line.
Logged a service request with the Vodacom FTTH service desk on 28-03-2021 9:31:53 PM. I have escalated the ticket 3 times via email and twice via telephone call to the service desk. Same promises every time, "We will get a technician to call you..." I still have not received any calls from technicians and the call is still open. This is the worst service provider I have ever dealt with and that on top of being the most expensive. SR***
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 May 2021, 07:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 May 2021, 07:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MW
Mark W's updateReviewer Update
12 May 2021, 08:55Default response with no action to back it up, not holding my breath, pathetic customer service.
MW
Mark W's update12 May 2021, 08:55
Reviewer Update
Default response with no action to back it up, not holding my breath, pathetic customer service.