Pathetic support from Vodacom (Head office)

Item: Vodacom
Rating: 1
Author: Reece A

I was informed by a Vodacom rep that my mobile router contract would be cancelled if I sign up for fibre. 5 months after signing up for Fibre, vodacom still continued to bill me for my mobile router and refuses to compensate me without any explanation. I have been a loyal customer for +10 years.

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Replies (1)

Vodacom's replyOfficial

07 Oct 2021, 07:22

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply07 Oct 2021, 07:22

Official