MN
Manojkumar N
1 reviews | Active since Sept 2019
16 Sept 2019, 13:07
Pathetic Support from Vodacom
Pathetic customer support from Vodacom. Recharged two times through Vodacom App and still there is no response from the team since 18th July'19. No response at all. Escalated to *** & *** and they are not at all bothered about customer request.
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Replies (3)
Vodacom's replyOfficial
16 Sept 2019, 14:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Sept 2019, 14:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MN
Manojkumar N's updateReviewer Update
16 Sept 2019, 14:20Auto generated mails not making any sense for a genuine complaint . I am waiting for my money since 18th July'19. Its only 349 ZAR (100+249) and ready to wave off the said amount. The way of Vodacom approach is terrible. So I need the money at any cost. Already shared the banking details to concerned persons.
MN
Manojkumar N's update16 Sept 2019, 14:20
Reviewer Update
Auto generated mails not making any sense for a genuine complaint . I am waiting for my money since 18th July'19. Its only 349 ZAR (100+249) and ready to wave off the said amount. The way of Vodacom approach is terrible. So I need the money at any cost. Already shared the banking details to concerned persons.
Vodacom's replyOfficial
24 Sept 2019, 10:28Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply24 Sept 2019, 10:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team