vK
vellenda K

1 reviews | Active since Jan 2017

24 Jan 2017, 23:05

pathetic, stupid idiots that are lazy

<p>i called vodacom to change my date to the 16 in december for my debit order and was advise that it will be changed back automatically by consultant that my date will go back to the 23rd in jan that never happened got a debit order reversed unpaid next day they 17th i call asked to change my date to the 23rd since they said it cant auto change with out me calling the 24th still no debit order called to do a once off debit order this lady says i cant do that she need 3 days before that can be loaded . i just wanna make a payment you have already ****ed up my credit record i dont owe any reversed debit order in my life but just because of vodacom untrained staff i find my self in this stupid mess can some tell me what the **** should i do and i promise if my phone would lock due to non payment vodacom will find me.</p>

0
Replies (2)
Vodacom
Vodacom's reply25 Jan 2017, 07:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

vK
vellenda K's update25 Oct 2017, 22:04
Reviewer Update
I haven't received a call but its not a problem I have cancelled my contract so this serves no purpose.